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Frequently Asked Questions
Q: Is delivery provided? How does it work?
A: Yes, we provide postage delivery in the form of free registered mail postage on all items. It takes 3-5 working days for SingPost to deliver orders to your destination. We will provide the tracking number in your invoice tracking page.
If you require a secure and faster delivery method, you can consider opting for our courier delivery at a little extra charge to cover our transport fees. Our courier personnel will ensure acknowlegement of your orders with a signature. Q: Why must I pay a shipping fee on top of your prices?
A: Most of our items are directly imported from our suppliers overseas and all prices on our website are based on their wholesale prices. Hence, worldwide shipping rates apply. We relieve the frustration of calcuating postage rates by weight and absorb additional charges by implementing a one-time shipping and handling fee.
For items that are available locally or in-stock, there will be no shipping fee. Once your items are available in Singapore, we provide FREE registered mail postage to a single address in Singapore. Q: Your web site does not display or work correctly.
A: Please ensure you have the latest Adobe Flash version in your web browser. This site is optimized for 1024 x 768 screen resolutions. Also, please enable JavaScript on your web browser.
Q: I am from outside of Singapore. Can I place an order?
A: We are so sorry, we do not accept international orders at this moment. Presently we only handle deliveries within Singapore. However, we can temporary keep your items until your arrival in Singapore.
Any further questions? Feel free to contact us. |
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